At Evergreen Furniture Store, we take pride in crafting modern, high-quality furniture pieces for your home and office. While we’re confident you’ll love your bar stools, dining tables, or lounge chairs as much as we do, we understand that sometimes a return or exchange may be necessary.

Our Return Promise

We offer a 15-day return window from the date of delivery for most items in our collection. Your satisfaction is as important to us as the sustainable materials we select for our furniture.

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer service team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Photos of any damaged items (if applicable)

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special handling requirements

Step 3: Package & Ship

Please repackage items securely in their original packaging when possible. We recommend:

  • Using the same or similar protective materials
  • Including all original tags and accessories
  • Clearly marking your return authorization number on the package

Step 4: Refund or Exchange Processing

Once we receive and inspect your returned items:

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Your new item will ship within 3 business days of approval

Return Request Template

Use this template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Evergreen Furniture Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Items to return/exchange: – [Product Name] – [Quantity] – [Reason for return] [If damaged, please attach photos] My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [specific product if known] [ ] Store credit Please let me know the next steps. I’ve reviewed the return policy and will ensure the items are packaged securely. Best regards, [Your Full Name] [Your Contact Information] [Order Delivery Date]

Refund Details

Refunds are issued to your original payment method within 5 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective
  • PayPal refunds may take 2-3 additional days to appear in your account

Non-Returnable Items

To maintain our high standards of quality and hygiene, the following items cannot be returned unless defective:

  • Custom or made-to-order furniture pieces
  • Items not in original condition (damaged, stained, or altered)
  • Products missing original tags or packaging

Our desk chairs and lounge chairs with removable, washable covers may be returned if the covers remain unwashed and tags are attached.

Damaged or Defective Items

If your console table, coffee table, or other item arrives damaged:

  1. Contact us immediately (within 48 hours preferred)
  2. Include photos of the damage and packaging
  3. Do not discard any packaging materials

We’ll arrange for a replacement or repair at no additional cost to you.

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] or call +1 (405) 555-0192 during business hours (9am-5pm CST, Monday-Friday).

Evergreen Furniture Store
6500 Thurlow Place
Edmond, US 73034