Welcome to Evergreen Furniture Store’s FAQ page. We’ve compiled answers to common questions about our modern furniture collections, delivery process, and customer service policies. If you don’t find what you’re looking for, please contact us at [email protected].

About Our Products

What style of furniture does Evergreen Furniture Store specialize in?
We specialize in contemporary, space-smart furniture that combines modern aesthetics with functional design. Our collections include everything from sleek desk chairs to statement-making dining tables, all curated for customers who appreciate clean lines and quality craftsmanship.
Do your furniture pieces require assembly?
Many of our furniture items are designed for easy assembly with included tools and instructions. Product descriptions specify when assembly is required. Our space-efficient designs often feature smart assembly systems that make setup straightforward.
What materials are used in your furniture?
We use high-quality materials including solid woods, durable metals, and premium fabrics. Each product listing provides detailed material specifications so you can make informed choices about the pieces that will furnish your space.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are processed through our encrypted payment system to ensure your information remains protected.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your complete payment information on our servers after your order is processed.
Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested within 24 hours of placement by emailing [email protected]. We process orders quickly, so we cannot guarantee changes can be made after this window.

Shipping & Delivery

Where do you ship?
We ship globally except to Asia and certain remote areas. During checkout, our system automatically verifies if we can deliver to your location. Our streamlined delivery process ensures your modern furniture arrives safely worldwide.
What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
Free Shipping (orders over $50): 15-25 business days via EMS
All orders take 1-2 business days for processing before shipment.
How will I know when my order ships?
You’ll receive email notification with tracking information when your order leaves our warehouse. This allows you to monitor your furniture’s journey to your doorstep.
What should I do when my order arrives?
Please inspect packages immediately upon delivery. Note any exterior damage with the delivery carrier. All items are securely packaged, but we recommend checking while the carrier is present. Larger pieces may arrive in multiple packages over several days.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be in original, unused condition with all packaging. Return shipping costs are the customer’s responsibility, and refunds are processed within 5 business days of receiving returned items.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide instructions. Many of our furniture pieces are designed for easy disassembly to simplify returns.
What if my furniture arrives damaged?
While we take every precaution in packaging, if you receive damaged goods, please contact us immediately at [email protected] with photos of the damage. We’ll work quickly to resolve the issue.

Customer Service

How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 business hours. Our physical address is 6500 Thurlow Place, Edmond, US 73034, though we operate primarily as an online retailer.
Do you offer design advice for selecting furniture?
While we don’t currently offer formal design services, our collections are carefully curated to work well together. Many customers find our modern pieces mix and match beautifully to create cohesive spaces. Product dimensions are listed to help with planning.

Still have questions? Our team is happy to help you find the perfect modern furniture pieces for your space. Contact us at [email protected] or explore our collections to discover furniture that combines contemporary design with exceptional value.